saathiHow can we help?
Most questions are answered below. For anything else, write to us and a human replies.
A trip link won’t open
Open it in your phone’s browser, not inside a chat app’s preview. You don’t need the app or an account: type your name and you’re on the trip. If the planner hasn’t approved you yet, booking references stay hidden until they do.
A converted amount looks wrong
Tap the amount. Saathi shows the original amount, the rate it used, where the rate came from and when it was taken. Rates lock when an expense is added, so later swings don’t change what people owe.
Using Saathi offline
In the app, your itinerary, documents and expense entry work without signal and sync when you’re back online. The web trip link is read-only offline once it has loaded.
Export your data
Every trip can be exported in full from the trip menu, on Free and Pro. You get your itinerary, expenses and documents in open formats.
Delete your account
In the app go to Profile, then Delete my account. Your personal data is removed within 30 days. Expenses stay visible to the people you travelled with, with your name replaced by “Deleted member”.
Pro, billing and refunds
Subscriptions are handled by the App Store or Google Play, so manage, cancel or request a refund there. Founding-member pricing stays for as long as your annual subscription stays active.
Talk to us
Email is the quickest way to reach the team. Include the trip name and, if it helps, a screenshot. We read everything and answer as fast as a small team can.
Privacy and data requests
To access, correct or delete your data, or to ask how Saathi handles it, see the data policy and the privacy policy. Requests go to the same address above.